[求助]那位大侠有CTQ的资料 [复制链接]

那位大侠有CTQ的全套资料呀，如有请发到我的邮箱simon_ding@126.com,不胜感谢！

产品或流程表现关键可测量的标准或规格,是为了满足客户需求所必须达到的标准范围.这些指标和公司的改善目标是一致的.

质量关键指标是内部或外部客户对产品和服务的要求,可能有一个上下限的范围,或者其他和产品和服务有关的要素.从客户的需求出发建立相应的可以行动的和量化的业务指标.

CTQ是客户对产品的要求,客户可以描述的需求,客户可能很多时候只是进行语言描述,我们必须应用工具来将其转化成可测量的指标.

CTQs (Critical to Quality) are the key measurable characteristics of a product or process whose performance standards or specification limits must be met in order to satisfy the customer. They align improvement or design efforts with customer requirements.

CTQs represent the product or service characteristics that are defined by the customer (internal or external). They may include the upper and lower specification limits or any other factors related to the product or service. A CTQ usually must be interpreted from a qualitative customer statement to an actionable, quantitative business specification.

To put it in layman's terms, CTQs are what the customer expects of a product... the spoken needs of the customer. The customer may often express this in plain English, but it is up to us to convert them to measurable terms using tools such as DFMEA, etc.

谢谢大侠了呀 有没有资料上传给我看看呀！