[原创]Introduction To Quality [复制链接]

When the expression "quality" is used, we usually think, in terms of an excellent product or service that fulfils or exceeds our expectations. These expectations are based on the intended use and the selling prices.

For example, a customer expects a different performance from a plain washer than from a chrome-plated steel washer because they are a different grade. When a product surpasses our expectations we consider that quality. This, it is somewhat of an intangible based on preception.

Quality can be quantified as follows:
Q = P/E

Where,
Q = Quality
P = Performance
E = Expectation

If Q is greater than 1.0, then the customer has a good feeling about the product or service. Of couurse, the determining of P and E will most likely be based on preception, with the organization determining performance and the customer determining expectation. Customer expectations are continually becoming more demanding.

当表达“质量”是用，我们通常认为，在良好的产品或服务，满足或超出了我们的期望。这些预期是基于打算使用和销售价格。

例如，一个客户希望从一个不同的性能比较普通螺栓垫圈 / 镀铬螺栓垫圈，因为它们是不同的等级。当一个产品超过我们的期望，我们认为质量。这一点，有些无形的感觉。

可量化的质量如下：
为Q = P / E

哪里，
Q = 质量
P = 性能
E = 展望

如果Q是大于1.0 ，则具有良好的客户感觉的产品或服务。当然，确定的P和E的最有可能是基于感觉，与本组织确定的性能和客户确定的期望。客户的期望，不断的要求越来越高。

原帖由0楼楼主 nestor 于2009-03-28 12:03发表
When the expression "quality" is used, we usually think, in terms of an excellent product or service that fulfils or exceeds our expectations. These expectations are based on the intended use and the selling prices.
For example, a customer expects a different performance from a plain washer than from a chrome-plated steel washer because they are a different grade. When a product surpasses our expectations we consider that quality. This, it is somewhat of an intangible based on preception.
Quality can be quantified as follows:
.......

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When the expression "quality" is used, we usually think, in terms of an excellent product or service that fulfills or exceeds our expectations. These expectations are based on the intended use and the selling prices.
For example, a customer expects a different performance from a plain washer than from a chrome-plated steel washer because they are a different grade. When a product surpasses our expectations we consider that quality. This, it is somewhat of an intangible based on precept.
Quality can be quantified as follows:
Q = P/E
Where,
Q = Quality
P = Performance
E = Expectation
If Q is greater than 1.0, then the customer has a good feeling about the product or service. Of course, the determining of P and E will most likely be based on precept, with the organization determining performance and the customer determining expectation. Customer expectations are continually becoming more demanding.
当提到"質量"，我们通常就可以聯想到是表達好产品或服务能满足甚至超過我们期望的名詞。这些期望是基于預期的使用性能和销售价格的。
例如，一个客户从一个普通螺栓垫圈和从一个镀铬螺栓垫圈期望的性能是不同的，因为它们是不同的檔次的產品。当一個產品超過我們的質量期望，這個就是建立在規律上的無形的感覺。
Q = 质量
P = 性能
E = 展望
如果Q是大于1.0 ，则表明客户對产品或服务具有一個良好的感覺。当然，P和E的往往分別是由組織和客戶決定。客户的期望是越来越高。